Shipping policy Aifo AB

We deliver stocked goods as soon as possible. Orders received on weekdays before 9 am are sent the same day, otherwise the next weekday with the selected carrier and shipping method. If you need express delivery, contact our customer service on +468 720 06 45. Ex Works* applies for our deliveries unless otherwise agreed. Shipment cost from Aifo's warehouse to the delivery address will be added to the total cost. The cost varies depending on shipping method, distance and delivery time. The shipping cost for your order can be seen under "Delivery and Payment" in the Shopping Cart. There you will find what applies to your particular order.

For consumers - DHL Service Point

For consumers, orders are normally delivered with DHL Service Point, which means that the package arrives at the Service Point delivery point that is closest to the recipient's address. Maximum package size for delivery with DHL Service Point is length 150 cm, maximum length + circumference = 300 cm, or weight 20 kg. In the event of an excess package size, delivery takes place with DHL Stycke (see below). Delivery normally takes place 2-3 working days after the order has left our warehouse. NOTE! Always enter mobile number for quick notification.

For companies - DHL Package and DHL Piece

DHL Paket (Parcel)

DHL Packages are delivered to the specified recipient address during office hours. If there is no recipient present at the address upon delivery, the package is stored at the DHL delivery point. For an extra fee, DHL Packages can be announced before delivery. Enter this at the time of order. Delivery normally takes place everyday after the order has left our warehouse.

DHL Stycke (Freight Special Transports)

For companies for packages with a length of more than 150 cm or maximum length + circumference = 300 cm or weight 20 kg and more. DHL Piece is delivered to the specified recipient address during office hours. If there is no person at the recipient's address upon delivery, the package is stored at the DHL terminal. For an extra fee, DHL Stycke can be notified before delivery. Enter this at the time of order. Delivery normally takes place everyday after the order has left our warehouse. NOTE! Always enter a mobile phone number so that the forwarder can get in touch with the recipient if necessary. Note that Bulky items take a little bit longer as we want to ensure they arrive with you in perfect condition, and so will take the time to inspect them before delivery. The availability of one of your order items may have changed from when you purchased – if this is the case we'll email you to help you find an alternative.

Courier Delivery, Stockholm Area

For delivery with recipient address within Stockholm (Stor-Stockholm), it is possible to choose a courier car. Prices vary depending on distance and special requirements.

Pick up at Warehouse

If you want to pick up your goods, you can do so at the goods delivery in our warehouse. You enter "Pick up at warehouse" at Check Out. Pick-up fee will be added according to information in the web shop.

M3 Logistics
Speditionsvägen 22
142 50 Stockholm (Länna industrial area)

Warehouse opening hours

Mon - Fri 08:00 - 17:00
Saturday-Sunday: Closed

Unclaimed packages

You are responsible for receiving or picking up your delivery in accordance with what appears in the instructions you receive in connection with the order. Packages with a DHL agent, or other selected shipping method, which are not picked up within the time specified on the receipt will be sent back to our warehouse. In these cases, we have the right to charge an administrative cost of at least SEK 295 including VAT. The sum corresponds to our costs for handling and shipping in cases where you do not pick up the package at the agent or receive your package by courier or home delivery.

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Delivery terms

Ex Works* unless otherwise agreed. The shipping cost for your order can be seen under "Delivery and Payment" in the Shopping Cart. There you will find what applies to your particular order.

Consumer Purchase Act (private customers, Sweden)

Aifo AB applies the Swedish Consumer Purchase Act (SFS 1990: 932) and the Distance Contracts Act to consumers. As a consumer, you thus have all the rights mentioned in these laws, including a three-year right to make a complaint if you can prove manufacturing defects. In the event of a delay in products, you as a customer have the right to cancel the purchase if the new proposed delivery time is not accepted. If an advance payment has been made for a product that is delayed in delivery, you have the opportunity to cancel the purchase and the money will be refunded within 20 days.

Purchase Act (Corporations, Sweden)

Aifo AB applies the Swedish Purchase Act (SFS 1990: 931) for corporations. As a corporation, you thus have all the rights mentioned in the Purchase Act.

Right to withdraw

As a Swedish consumer, according to the Distance and Home Sales Act 2005: 59, under certain conditions you have the right to cancel your purchase within 14 days, from the day you received the product. The right of withdrawal does not apply to products with a seal / seal broken. You as a consumer have the right to examine the product to see what its properties and function are. If you as a consumer are not careful, use or handle the product in a way that is not necessary to examine it, you may be obliged to compensate Aifo AB for the reduction in value of the product. The right of withdrawal only applies to consumers, not companies. For transport-sensitive goods, such as background paper, as well as order goods never apply to Open Purchase or Exchange Rights.

How do I exercise my right to withdraw?

Never send goods to us without first contacting us and having your complaint approved by us, if this happens we will disclaim all responsibility for the product and any costs. You contact us: Sweden: Phone: 08-720 0645 E-mail: info@aifo.se

You can also use the Swedish Consumer Agency's right of withdrawal form and send it to us by post. But you get the fastest handling if you contact us first.

Complaint due to defect or damage during delivery

Defects or damage to goods that is suspected to have occurred during transportation must be reported immediately upon receiving to the carrier according to the applicable rues. All goods must be unpacked immediately for inspection so that any deficiencies or damage can be discovered and then reported to the carrier and vendor. Be sure to photograph all items of the damaged delivery including packing material. Complaints must be made no later than 8 days after receiving the goods.

 

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